Client Success Manager

Downers Grove, IL
Full Time
Mid Level
Client Success Manager (on-site)
Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and driving long-term client success through Aqueity’s account management program. This role focuses on building strong client relationships, ensuring customer satisfaction and retention, and owning the operational aspects of service delivery for assigned accounts. Key areas of responsibility include serving as a trusted client partner, collaborating closely with Client leadership and cross-functional Aqueity teams, identifying opportunities for cross-selling and upselling services, and working with Sales and vCIOs to deliver solutions that solve client challenges and support business growth.

Responsibilities
  • Manage and grow assigned client accounts by refining and executing account strategies in collaboration with the Aqueity leadership team
  • Oversee customer satisfaction and retention for key accounts, serving as a trusted advisor and primary point of contact
  • Act as a point of escalation for Service Desk and delivery-related issues, ensuring timely resolution and strong client outcomes
  • Develop and execute account plans and road maps aligned to client needs and business objectives
  • Identify, qualify, and develop new opportunities for Managed IT Services, Cybersecurity, and IT Project services within existing accounts
  • Facilitate technical discovery in partnership with sales engineering and vCIO resources to determine appropriate solutions
  • Prepare, present, and negotiate Statements of Work and value propositions through close
  • Maintain accurate pipeline management, sales targets, and performance metrics
  • Collaborate cross-functionally with marketing, inside sales, service delivery, finance, and operations to deliver consistent and effective client messaging and service execution
  • Partner with Aqueity leadership on key priorities related to delivery, operations, financial planning, and organizational objectives
Skills & Abilities
  • Strong client relationship management skills with the ability to build trust, drive retention, and expand accounts
  • Proven sales and consultative skills to identify, qualify, and close cross-sell and upsell opportunities
  • Excellent communication, presentation, and negotiation abilities with executive-level stakeholders
  • Ability to translate business needs into appropriate technical solutions in collaboration with internal teams
  • Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced, client-facing environment
  • Results-driven mindset with a high level of accountability, ownership, and sense of urgency
Education & Experience
  • Bachelor’s degree in technology, business, sales, marketing, or a related field
  • Minimum of 4+ years of experience in Managed Services (MSP), or IT Consulting roles.
  • Experienced  in B2B sales, client engagement, or account management within professional services environments
  • Proven track record of customer satisfaction, account growth, and revenue generation through cross-selling and upselling
  • Demonstrated experience working directly with executive-level stakeholders and decision-makers
  • Skilled user of CRM and sales automation tools to manage pipeline and performance metrics
What We Offer:
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship
Salary Range: $75,000 - $90,000 annually
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